Getting the most out of your Canon scanner involves understanding your warranty options. This comprehensive guide outlines everything you need to know about Canon’s extended warranty program for document and check reader scanners in India. We’ll cover eligibility, coverage terms, limitations, and customer responsibilities, providing you with the information necessary to make informed decisions about protecting your investment.
Understanding Canon’s Extended Warranty Program
Canon India Private Limited (CIPL) offers extended warranty packs for eligible scanners, extending coverage beyond the standard warranty period. These packs, available in one or two-year terms, provide continued support and repair services for manufacturing defects.
Eligible Products and Warranty Types
The extended warranty program covers document scanners and check reader scanners imported and marketed by CIPL within India. The warranty is available in two types:
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Onsite Warranty: Provides service at the customer’s location if it falls within the municipal limits of the nearest authorized service provider (CASP) or service center (CASC).
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Carry-In Warranty: Requires the customer to transport the scanner to the nearest CASP/CASC for repairs if located outside the municipal limits of a service provider. Transportation costs are the customer’s responsibility.
Extended Warranty Period and Eligibility
To be eligible for an extended warranty, your scanner must be covered under the original standard warranty. You can purchase the extended warranty at any time before the standard warranty expires. Additional extended warranty packs can be purchased before the current extended warranty expires, provided the product hasn’t reached End of Life/End of Service (EOL) status. The extended warranty period begins immediately after the standard or previous extended warranty expires.
Coverage and Exclusions
The extended warranty covers manufacturing and workmanship defects. However, certain exclusions apply:
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Accessories and Consumables: Items like plastic parts, covers, power adapters, retard rollers, maintenance kits, and CIS units are not covered.
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Product Replacement: The warranty does not cover full product replacement.
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Functionality Warranty: The warranty does not guarantee the scanner’s functionality.
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External Damage: Damage caused by external factors like fire, water, electrical disturbances, and physical damage is not covered.
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Unauthorized Modifications: Damage resulting from unauthorized repairs, modifications, or use of non-Canon consumables or accessories is excluded.
Customer Responsibilities
To utilize the extended warranty, customers must register their product with CIPL as directed in the warranty pack. Failure to register may void the warranty. Customers are also expected to cooperate with CIPL in troubleshooting issues remotely and provide necessary information.
Limitations of Liability
CIPL’s liability under the extended warranty is limited to the product’s price or the repair/replacement cost, whichever is lower. CIPL is not liable for indirect damages, third-party claims, or damages resulting from improper use. This limitation applies even if CIPL was aware of the possibility of such damages.
Transfer of Ownership
If you transfer ownership of your scanner, the remaining extended warranty period can be transferred to the new owner within India. Written notification to CIPL is required, along with proof of transfer.
Governing Law and Jurisdiction
This agreement is governed by the laws of India. The courts of Delhi have exclusive jurisdiction over any disputes arising from this agreement.
Conclusion
Canon’s extended warranty program offers valuable protection for your scanner investment. Understanding the terms and conditions, including coverage, exclusions, and customer responsibilities, is crucial for maximizing the benefits of this program. For specific inquiries or to obtain the Canon Scanner Customer Care Number, refer to your warranty documentation or the official Canon India website. Contacting customer care will allow you to clarify any doubts and ensure a smooth process for utilizing your extended warranty coverage.
