Experiencing issues with your Plustek scanner or need assistance with warranty and returns? Navigating product support can sometimes feel complicated, but for Plustek scanner users, help is readily available. This guide provides you with all the essential information you need to reach Plustek’s customer care, specifically highlighting the **Plustek Scanner Customer Care Number 714-*-****, and outlines the processes for product returns, warranty claims, and out-of-warranty repairs.
Reaching Plustek Customer Support: Dial 714-*-** for Immediate Assistance
For users in the United States and Canada, the most direct way to get help is by calling Plustek’s customer support line. Keep the **Plustek scanner customer care number 714-*-**** easily accessible whenever you need to inquire about product defects, warranty services, or require technical assistance. This number connects you directly with Plustek’s support team who are equipped to guide you through troubleshooting, returns, and repair processes.
Product Returns and Exchanges: Understanding Your Options
If you’ve recently purchased a Plustek product and believe it to be defective, your first step should be to contact Plustek customer support. They can often resolve issues through troubleshooting, potentially saving you the time and hassle of a return. You can reach them using the **Plustek scanner customer care number 714-*-****.
For defective products that are new and require exchange, it’s crucial to also contact the PLACE OF PURCHASE. Retailers have their own specific return policies and procedures that you’ll need to follow. Plustek recommends reaching out to the store or online vendor where you bought your scanner to understand their exchange process for defective items.
Non-defective product returns are subject to the return policies of the PLACE OF PURCHASE. Plustek itself does not handle returns for non-defective items. Contact the retailer directly to inquire about their policies on returns for products that are not faulty but you wish to return for other reasons, within their specified timeframe.
For any billing or shipping discrepancies related to your order, your primary point of contact should also be the PLACE OF PURCHASE.
Plustek’s One-Year Limited Warranty: Protecting Your Investment
Plustek stands behind the quality of its products, offering a One Year Limited Liability Warranty from the original purchase date. This warranty covers defects in material or workmanship. Should your Plustek scanner prove to be defective within this period, Plustek’s customer support is your first point of contact for arranging repair or replacement. Remember to call the **Plustek scanner customer care number 714-*-**** to initiate the warranty service process.
Important Warranty Exclusions:
- Damage due to inadequate packaging during returns shipped by the customer will void the warranty.
- Damage resulting from return shipment, mishandling, improper storage, accidents, abuse, misuse, or failure to follow product instructions also voids the warranty.
- The warranty is invalidated if the product’s serial number has been altered or removed.
- Repairs attempted by anyone other than Plustek or an authorized agent will void the warranty.
- Plustek’s liability is limited to the product’s purchase price; refunds are not issued by Plustek directly.
Return Materials Authorization (RMA) Policy: A Necessary Step for Returns
Before sending any product back to Plustek, obtaining a Return Materials Authorization (RMA) number is mandatory. You must contact Plustek Customer Support to get an RMA number. Again, the **Plustek scanner customer care number 714-*-**** is your gateway to initiate this process.
Plustek Customer Support Contact Information (US & Canada):
- Phone: 714-*-** (Remember the Plustek scanner customer care number 714)
- Address: Plustek Technology, Inc., 10395 Slusher Drive, Unit 1, Santa Fe Springs CA 90670
- Fax: 714-670-7756
- Email: [email protected]
Key RMA Policy Points:
- Products returned without an RMA number will not be processed and will be returned to the sender.
- Plustek does not provide refunds or product upgrades directly; refunds are issued by the PLACE OF PURCHASE.
- Proof of purchase is required for all warranty services.
- Customers are responsible for return shipping costs.
- International customers are responsible for all duties, taxes, and brokerage fees, both for sending and receiving shipments. International customers must also provide a US or Canadian address for product receipt as Plustek does not ship internationally.
Warranty Repair and Replacement Procedure: Step-by-Step Guide
Do not ship your product before contacting customer support and obtaining an RMA number.
- Contact Customer Support to Obtain RMA: Call the **Plustek scanner customer care number 714-*-****.
- Troubleshooting and Information Gathering: A support representative will troubleshoot the issue. If the product is deemed defective, you will need to provide:
- Your contact information
- Product serial number
- Proof of purchase
- Credit card information (for optional expedited shipping services)
- Receive RMA and Shipping Instructions: The representative will provide you with an RMA number and shipping details. Write down this information carefully.
- Secure Packaging is Crucial: Package the product securely, ideally in its original packaging or equivalent. Include all manuals, software, cables, and accessories. Include your contact details and RMA number inside the package. If your scanner has a locking mechanism, ensure it is locked.
- Ship to RMA Fulfillment Address: Send the package to the address provided by customer support. Clearly write the RMA number on the outside of the package. Use a shipping carrier with tracking and insurance, as Plustek is not responsible for lost packages during return shipping. Customers are responsible for freight charges. Repaired or replacement products are shipped back via ground with prepaid shipping. Expedited shipping is available at an additional cost. For RMA status updates, call (714) 670-7713.
Out-of-Warranty Products: Repair Services Available
If your Plustek scanner is no longer under warranty, Plustek offers Out of Warranty Repair Services for a fee (available in the US and Canada only). The warranty does not cover damage from shipping, mishandling, accidents, misuse, acts of God, improper maintenance, unauthorized modifications, or removed/defaced serial numbers.
Out-of-Warranty Repair Service Procedure: Getting Your Scanner Fixed
- Contact Customer Support for Service and Quotation: Call the **Plustek scanner customer care number 714-*-****. Customer support will verify your warranty status and provide a price quotation for non-warranty repairs. You will need to provide:
- Contact information
- Serial number
- Credit card details (Visa, MasterCard, American Express)
- Receive RMA and Shipping Information: Customer support will provide an RMA number and shipping instructions. Note these details.
- Secure Packaging: Package the product securely, including all accessories and your contact information with the RMA number inside. Ensure scanners with locking mechanisms are locked.
- Ship to Plustek Customer Service Center: Send the package to the address provided, clearly marking the RMA number on the outside. Use a traceable and insured shipping method. Customers are responsible for all shipping fees, including duties and taxes for international customers (who must also provide a US or Canadian return address).
Out-of-Warranty Repair Parts Guarantee: 3-Month Coverage
Repaired parts from Out of Warranty Services are guaranteed for 3 months from the Invoice date, covering only the repaired part. The Repair Service Invoice from Plustek is required for warranty service on repaired parts.
For any questions regarding Plustek scanner support, warranty, or repair services, remember to utilize the **Plustek scanner customer care number 714-*-**** for direct and efficient assistance.
