At carw.store, we are committed to ensuring your satisfaction with every purchase, including the Launch Cpr129 Car Scanner Tool and other automotive diagnostic equipment. We understand that sometimes a return is necessary. To make this process as smooth as possible, please review our return policy below, which is designed to be fair and transparent for all our valued customers. This policy outlines the guidelines for returning products purchased from carw.store within 30 days of receipt, excluding software update services.
Requesting a Return Merchandise Authorization (RMA)
Before returning any item, it is essential to contact us to obtain an RMA number. This is a Return Merchandise Authorization number, and it is required for all returns. You can easily reach our customer service team through our online chat feature on our website or by sending us an email with your return request. Initiating contact prior to sending back your product is crucial because unidentified packages arriving at our warehouse may be misplaced or returned to sender. We are always ready to provide an RMA to any customer who needs to return a product. Please ensure you have contacted us and received your RMA number before shipping anything back.
Returns Due to Quality Issues
If you experience a quality problem with your product, such as if the Launch CPR129 car scanner tool is not working upon arrival or has been damaged during shipping, we will offer a 100% refund. In some cases, we may ask you to return the product to us so we can thoroughly analyze the issue. Should we request a return, please ensure you keep all of the original shipping packaging intact. Once we receive the returned item, please allow 5-7 business days for the package to arrive at our facility. After inspection of the item, we will process your refund within 3 business days. You can expect to receive the refund within three (3) business days after it has been processed.
Returns Due to Customer Error
We understand that sometimes customers may mistakenly purchase the wrong product or make duplicate orders. In other instances, issues may arise from inappropriate operation of the products. For returns that are a result of customer error, we may apply a restocking and handling fee. Upon receiving the returned product, we will promptly issue an 80% refund of the original purchase price. Similar to quality issue returns, please allow 5-7 business days for the package to reach us. Once received, we will process your refund within 3 business days, and you should see the refund reflected in your account within three (3) business days thereafter.
Returns for Miss-Shipped Items
In the event of a miss-shipment, which includes lost items, incorrect items, or incomplete orders, carw.store will take full responsibility for all associated shipping and handling costs. If you receive a miss-shipped item, we offer the option to return the product for an exchange or a full refund, depending on your preference. Please contact our customer service team as soon as possible to report any miss-shipped items. To help us expedite the process, please provide photos of the packing list found on the outer package and pictures of the product(s) you received. Once we have verified that the package was not shipped correctly or that the wrong product was sent, we will promptly ship out the correct item or process your refund within 5 business days.
Refunds and Quality Control
It is important to note that refund requests may be denied if our Quality Control (QC) department determines that the product fault was caused by client carelessness or misuse. However, even in such cases, you still have the option to return the product for replacement or repair services. Please be aware that in these situations, you will be responsible for covering all shipping costs associated with sending the item back to us and for the return shipment to you.
Important Shipping Notice for Returns
When returning a product for a full refund, and after you have confirmed the return with our customer service and have been issued an RMA number, please use regular airmail or EMS (Express Mail Service) for shipping. It is crucial to use the specific shipping address provided by our customer service team when you are given your RMA. Do not use DHL, UPS, FedEx, or TNT. We are unable to receive return items sent via these courier services, and consequently, we will be unable to process your refund or exchange if these methods are used.
Return Address:
Shenzhen Kerui United Technology Co., Ltd.
Room 201, 2nd Floor, Building E, Zhongwu Logistics Park, Xixiang Street, Baoan District, Shenzhen, China
Website: https://www.launchx431online.com
Tel: (+86)180 2870 0839
Email: [email protected]
We are here to assist you with any questions or concerns regarding our return policy or the Launch CPR129 car scanner tool. Please do not hesitate to contact us.
