Experiencing issues with a new car is frustrating, especially when it involves something as critical as rust. This account details a Hyundai Grand i10 owner’s ordeal in Vadodara, highlighting concerns about vehicle quality and service experiences at both an authorized service center and Hyundai’s regional office. The focus is on a troubling rust issue discovered on a relatively new car and the subsequent unsatisfactory handling of the problem.
The owner’s journey began with the alarming discovery of rust on crucial components of their Hyundai Grand i10. This immediately raised red flags about the vehicle’s manufacturing quality and the long-term durability of critical parts. Seeking resolution, the owner initiated contact with Hyundai’s customer service channels, starting with their helpline. Unfortunately, the initial response was limited to the generation of a complaint number, with assurances that the concern would be forwarded to the relevant department. This initial interaction, while procedural, lacked the proactive and reassuring response expected when dealing with a potentially serious issue on a new vehicle.
Further attempts to escalate the issue involved contacting Hyundai’s regional office in Ahmedabad. This interaction proved to be even more disheartening. The owner’s attempt to provide context by sharing a link to a Team-BHP forum thread detailing the issue was met with apparent indifference and unprofessionalism. The dismissive attitude encountered at the regional office amplified the owner’s frustration and eroded confidence in Hyundai’s commitment to customer satisfaction. This lack of empathy and responsiveness from regional management is a significant point of concern for any Hyundai owner expecting reliable support.
Seeking a more direct and hands-on approach, the owner then contacted Mr. Kumar, the head of the service department at Downtown Hyundai Vadodara, located in the Chhani area. This interaction marked a turning point in the owner’s experience. Mr. Kumar demonstrated a significantly more cooperative and understanding approach. He promptly arranged for the car to be inspected at the service center. Within 30 minutes of arrival, the Grand i10 was on a lift for thorough examination. Mr. Kumar, based on his expertise, explained that the rust observed might be considered normal for cast iron components. While this explanation was provided, the presence of rust on a relatively new car component remained a point of concern for the owner.
During the visit to Downtown Hyundai Vadodara, an older generation i20, undergoing servicing, was also observed to have rust on its steering knuckle. This observation, while presented as a point of comparison by Mr. Kumar, inadvertently highlighted a potential recurring issue with rust on Hyundai vehicles, even if considered “normal” for certain components by the service department. The image captured at the service center serves as visual evidence of this rust concern on Hyundai vehicles undergoing routine maintenance in Vadodara.
Adding another layer to the owner’s service concerns was the mention of “Car Scanner,” an authorized service center near the owner’s workplace. The owner questioned why Car Scanner, during a previous service, had not noticed and removed rubber boots that were later found on the car. This raised doubts about the thoroughness and quality of service provided by Car Scanner, implying a potential lack of attention to detail during routine maintenance checks. The owner specifically questioned if even basic services, like oil changes, were being properly performed at Car Scanner. In response to these concerns, Mr. Kumar at Downtown Hyundai Vadodara promptly checked the engine oil, confirming its condition appeared satisfactory.
Ultimately, the owner’s experience culminated in a significant feeling of disappointment and lost confidence in the Hyundai brand. The combination of the rust issue, the dismissive response from the regional office, and the questions raised about the service quality at “Car Scanner” led to a strong negative perception. Despite the relatively more positive interaction with Mr. Kumar at Downtown Hyundai Vadodara, the overall ordeal left the owner feeling that their investment was not adequately protected by Hyundai’s service and support system. The owner considered selling the Grand i10, even at a considerable financial loss, to move away from the brand, highlighting the depth of their dissatisfaction. The experience serves as a cautionary tale for potential Hyundai buyers in Vadodara and underscores the importance of reliable after-sales service and responsive customer support.
