After 32,000 miles driving a Volkswagen ID.4 1st throughout the UK, from Wales to Cornwall and beyond, one owner shares their experiences. While perhaps not as exhilarating as a Mini, the ID.4 proves a practical family vehicle with ample space and exceptionally comfortable seats, a significant benefit for those with back issues.
Reliability has been generally good following some early adopter challenges. Software updates to version 3.1, along with a 12v battery and high voltage module replacement, have resolved prior issues. The owner recommends using EO and Octopus for optimized automated charging.
Volkswagen Assist provided excellent roadside support when a battery module recall necessitated repairs. A de-branded AA service, VW Assist facilitated prompt service at Johnsons in Stourbridge. The necessary repairs, covered under the 8-year battery warranty, were completed efficiently with a minimal 5-day wait for a loaner vehicle. This experience counters the often-cited lengthy repair times for EVs.
The dealership experience, however, proved less satisfactory. Listers, the initial dealership, failed to address the recall for six months, neglecting to mention their inability to handle battery-related issues.
Beyond reliability, CarPlay integration stands out as a major positive, surpassing the built-in navigation and audio systems. The overall verdict? The Volkswagen ID.4 is a comfortable and capable electric vehicle with excellent manufacturer support, but potential buyers should be aware of possible variations in dealership service quality.
