RockAuto.com values your privacy and security. This article outlines how we collect, use, and protect your personal information when you interact with our website and services. Understanding these practices is crucial for a positive customer service experience.
Data Collection and Usage at RockAuto.com
We collect personal information only when voluntarily provided, such as when placing an order, subscribing to our newsletter, or participating in sweepstakes. We do not acquire personal information from external sources. The data we collect includes names, addresses, email addresses, and phone numbers. This information allows us to efficiently process your orders, track them upon request, contact you regarding your orders if needed, and enable the convenient “Remember Me” feature for future purchases. You can also manage your stored addresses and vehicle lists, including deleting them, through your RockAuto.com account. All personal information is stored within the United States. Importantly, we do not store credit card numbers.
Cookies and Shopping Cart Functionality
Our website utilizes cookies to track the contents of your shopping cart. However, blocking cookies in your browser settings will not prevent you from placing an order, unless your bank or PayPal require cookies for payment processing. Keep in mind that if you close your browser before completing a purchase with cookies blocked, your cart contents will be lost.
Communication Preferences
We will only contact you via phone if necessary for order processing. We may use your email address to inform you about discounts, promotions, newsletters, and other relevant events. Every email communication provides an unsubscribe option, or you can remove your email address from our list directly through a link on our website. Upon unsubscribing, we will promptly delete your associated personal information unless it is connected to an existing order, which cannot be deleted.
Information Sharing and Security
We do not share your information with third parties except when essential for order fulfillment (e.g., providing shipping information to carriers) or when legally required (e.g., warranty claims, product recalls, tax audits). RockAuto.com undergoes regular security testing to ensure the protection of your personal information from unauthorized access.
