The Volkswagen app allows you to remotely control various features of your car, including starting the engine. However, sometimes the remote start function might not work as expected. This guide provides troubleshooting steps for when your remote start Volkswagen app isn’t working.
Common Reasons for Remote Start Volkswagen App Malfunctions
Several factors can contribute to issues with the remote start feature on your Volkswagen app. Here are some of the most common culprits:
Vehicle Compatibility and Equipment
- Missing Equipment: Not all Volkswagen vehicles come standard with the necessary hardware for remote start. Confirm your vehicle’s year and model have the required module installed. Some dealerships offer remote start as an add-on, so check with your local Volkswagen dealer.
- Subscription Status: Remote features often require an active subscription to Volkswagen’s Car-Net service. Ensure your subscription is current and hasn’t expired.
App and Phone Issues
- App Version: An outdated Volkswagen app can lead to compatibility issues. Check for updates in your phone’s app store and install the latest version.
- Phone Connectivity: A weak or unstable cellular or Wi-Fi connection can prevent the app from communicating with your vehicle. Ensure you have a strong signal.
- Phone Compatibility: Certain phone operating systems or models might have compatibility issues with the Volkswagen app. Verify your phone meets the app’s minimum requirements.
- Bluetooth Connection (If Applicable): Some Volkswagen models might require a Bluetooth connection between your phone and the car for remote start to function. Ensure Bluetooth is enabled on both devices and they are paired correctly.
Vehicle Status and Surroundings
- Low Fuel: Remote start often has a minimum fuel level requirement. Ensure your vehicle has sufficient fuel.
- Hood Open: An open hood will typically prevent remote start for safety reasons. Make sure the hood is fully closed and latched.
- Doors or Trunk Unlocked: For security, remote start might be disabled if any doors or the trunk are unlocked. Double-check that everything is securely closed and locked.
- Alarm System Triggered: If the car alarm has been triggered recently, remote start might be temporarily disabled. Address the reason for the alarm trigger and try again.
- Environmental Factors: Extremely cold temperatures can sometimes affect battery performance and hinder remote start functionality.
- Location Restrictions: Some areas, such as parking garages or areas with weak cellular signals, may prevent successful remote start.
Troubleshooting Steps
- Check Vehicle Compatibility and Subscription: Verify your Volkswagen model supports remote start and your Car-Net subscription is active.
- Inspect Vehicle: Ensure the hood is closed, all doors and the trunk are locked, and the fuel level is sufficient.
- Restart App and Phone: Close and reopen the Volkswagen app, and if the issue persists, restart your phone.
- Check App and Phone Connectivity: Ensure you have a strong cellular or Wi-Fi connection and that Bluetooth is enabled if required.
- Update App: Check for and install the latest version of the Volkswagen app.
- Consult Owner’s Manual: Refer to your vehicle’s owner’s manual for specific troubleshooting steps related to remote start.
- Contact Volkswagen Customer Support: If none of the above steps resolve the issue, contact Volkswagen customer support for further assistance. They can diagnose potential technical issues or problems with your account.
Conclusion
Troubleshooting a non-functional remote start feature in your Volkswagen app can often be solved with simple checks and adjustments. By following these steps, you can identify the cause of the problem and get your remote start working again. If the problem persists, contacting Volkswagen customer support is recommended for expert assistance. Remember to always consult your owner’s manual for vehicle-specific instructions and safety precautions.
