Antifreeze green, a vibrant and eye-catching color, is a popular choice for various applications. However, before committing to a purchase of antifreeze green paint from Tamco Paint, it’s crucial to understand their return policy. This article outlines the terms and conditions for returning paint products to Tamco Paint.
Tamco Paint Return Policy: Key Details
Tamco Paint accepts returns of unopened, undamaged, and resalable items within 30 days of purchase. Crucially, mixed paint cannot be returned. A 20% restocking fee applies to all accepted returns, and original shipping costs are non-refundable. Customers are responsible for return shipping costs, including hazardous materials fees for applicable products. Before initiating a return, customers must obtain a Return Merchandise Authorization (RMA) number from Tamco Paint.
Specific Conditions and Exclusions
Several conditions and exclusions apply to Tamco Paint’s return policy. Products deemed abused or misused are ineligible for return. All returns must include all original parts and accessories. Tamco Paint covers return shipping costs only for manufacturer defects. “Refused delivery” shipments incur a 20% restocking fee. Truck freight or LTL shipments require pre-delivery inspection and are generally non-returnable, with potential restocking fees up to 25% and possible storage charges.
Obtaining an RMA and Packaging Your Return
To return a product, first contact Tamco Paint to request an RMA number. Package the return securely in the original box with original packing materials. If these are unavailable, use sturdy double-boxing with adequate padding. Include a copy of your original order and the RMA number inside the package.
Refunds and Replacements
Once Tamco Paint receives and inspects the returned item, refunds or replacements are typically processed within 7-10 business days. Tamco Paint reserves the right to offer a replacement instead of a refund. The return policy applies to purchases from Tamco Paint and its authorized distributors. Purchases from unauthorized third-party sellers are subject to the seller’s return policies.
Understanding Your Rights
Before purchasing antifreeze green paint or any other product from Tamco Paint, carefully review their complete return policy. Understanding the terms and conditions will help ensure a smooth transaction and avoid potential issues. This detailed policy clarification empowers customers to make informed decisions. Contact Tamco Paint directly with any questions regarding their return procedures.
