The 1.8T engine, known for its performance and reliability, relies heavily on the camshaft for proper functioning. A faulty camshaft can significantly impact engine performance. This article outlines important information regarding warranty, exchange, and return policies related to 1.8T camshaft purchases from SPA Turbo. Understanding these policies is crucial for a smooth and hassle-free experience should issues arise with your 1.8T camshaft.
Warranty Coverage for Your 1.8T Camshaft
SPA Turbo offers a comprehensive one-year, unlimited mileage warranty on all 1.8T camshafts and other parts sold, unless stated otherwise. We are committed to providing high-quality components. However, manufacturing defects can occasionally occur. If your 1.8T camshaft exhibits a defect within the warranty period, we provide several options to facilitate a seamless warranty claim process. We aim to get you back on the road quickly with a replacement 1.8T camshaft. Note that labor costs associated with repair or replacement are not covered under this warranty.
Warranty Service Options for a Defective 1.8T Camshaft
You have two primary options for warranty service:
- Return for Replacement: You can return the defective 1.8T camshaft directly to us for a replacement.
- Advance Replacement with Deposit: We can ship a replacement 1.8T camshaft in advance upon receiving a deposit. Your deposit will be fully refunded once the defective camshaft is returned to us.
For both options, we cover shipping costs within the continental USA. To initiate a warranty claim, please provide contact information including phone number(s) and email address(es) so our technicians can assist you with troubleshooting or replacement arrangements.
Filing a Warranty Claim for your 1.8T Camshaft
If you encounter a problem with your 1.8T camshaft, a formal warranty claim must be processed. For uninstalled parts, contacting us directly will allow us to rectify the issue promptly. If the part has been installed, please follow these steps:
Required Information for Warranty Claims: Before a replacement 1.8T camshaft can be shipped, the following information must be emailed to [email protected]:
- Cover Letter: Include your name, invoice number, a description of the problem, and the shipping address if different from the original order.
- Documentation: Provide clear pictures and a detailed description of the issue, along with information about the engine in which the 1.8T camshaft was installed.
Detailed Warranty Terms and Conditions
Our warranty covers defects in material and workmanship for the specified period on your invoice, starting from the date of purchase. Proper installation, following provided instructions or by a licensed mechanic, is a prerequisite for warranty validity. The warranty solely covers the repair or replacement of the defective 1.8T camshaft. Costs related to removal, reinstallation, labor, rental vehicles, or other parts are not covered.
This warranty is exclusively for the original purchaser and becomes void if the 1.8T camshaft is damaged due to misuse, abuse, neglect, alteration, accidents, or unauthorized repairs. Improper installation will also void the warranty.
In case of a valid warranty claim, return the defective 1.8T camshaft with your sales invoice, postage prepaid. We will then repair or replace the part at our discretion and return it to you postage prepaid. This warranty is exclusive, and no other warranties, implied or expressed, apply. Our liability is limited to the repair or replacement of the defective part, as outlined in this warranty policy.
Exchanging Your 1.8T Camshaft
To exchange a qualifying 1.8T camshaft for a different size or color, contact [email protected]. If the exchange item is of lesser value, a refund for the difference will be issued. Items received as gifts or lacking an exchange option require returning the original item and placing a new order. This exchange policy specifically addresses issues with color, size, or car compatibility.
Returning Your 1.8T Camshaft
Returns and replacements are accepted within 30 days of the order date. Provide us with the return tracking number to notify our fulfillment center. Refunds are processed within two business days of receiving the returned item, and the amount will reflect in your account within 3-5 business days. Return shipping costs are your responsibility. For defective, damaged, or incorrect items, contact us prior to shipping for further instructions.
