Getting your Canon LiDE 25 scanner up and running is usually a straightforward process, but sometimes you might encounter hiccups during the driver installation. This guide will walk you through common installation issues for your Canon LiDE 25 scanner and provide clear solutions to get you scanning documents and photos in no time. Understanding how to use your Canon LiDE 25 scanner begins with a successful software installation, so let’s tackle these potential roadblocks.
Installation Not Starting from the Setup CD-ROM
If the installation process doesn’t automatically launch after inserting the Setup CD-ROM, follow these steps to manually start the installation:
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Access File Explorer:
- Windows 8.1 or Windows 8: Look for the Explorer icon in the taskbar on your Desktop and click it. Then, select “Computer” from the list on the left.
- Windows 7 or Windows Vista: Click the “Start” button and then select “Computer”.
- Windows XP: Click “Start” and then “My Computer”.
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Open the CD-ROM: In the window that appears, double-click the CD-ROM drive icon (usually labeled with the Canon product).
If you see the CD-ROM contents, locate and double-click MSETUP4.EXE to begin the installation.
If you still cannot install ScanGear (the scanner driver) from the Setup CD-ROM, you may need to download and install the MP Drivers from the Canon website support page.
Note: If the CD-ROM icon is not visible, try these troubleshooting steps:
- Eject the CD-ROM and reinsert it into your computer.
- Restart your computer and try again.
- Test with a different CD or DVD to see if your drive can read other discs. If other discs work, the problem might be with the Setup CD-ROM. In this case, contact Canon customer support.
Stuck at the “Scanner Connection” Screen
Sometimes, the installation process might get stuck at the “Scanner Connection” screen and fail to proceed. This often indicates a problem with the USB connection between your scanner and computer.
Note: You might see an error message like “The scanner is not detected. Check the connection.” depending on your computer.
Here’s how to troubleshoot this connection issue:
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Check USB Connection (Step 1): Ensure the USB cable is securely plugged into both your Canon LiDE 25 scanner and your computer.
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Reconnect USB Cable (Step 2): Disconnect the USB cable from both the scanner and the computer. Wait a few seconds, and then firmly reconnect the cable to both devices.
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Reinstall ScanGear (Step 3): If reconnecting doesn’t solve the problem, follow these steps to reinstall ScanGear:
a. Click Cancel on the “Scanner Connection” screen.
b. On the “Installation Failure” screen, click Start Over.
c. Click Exit on the Canon CanoScan XXX (where “XXX” is your model) screen and remove the Setup CD-ROM.
d. Disconnect the USB cable from both the scanner and computer.
e. Restart your computer.
f. Make sure no other applications are running in the background.
g. Reinsert the Setup CD-ROM and attempt to install ScanGear again.
Other Installation Issues: Reinstalling ScanGear
For any other installation problems not covered above, reinstalling ScanGear is generally a good solution.
If ScanGear wasn’t installed correctly, uninstall the “CanoScan XXX Scanner Driver” (where “XXX” is your model name). You can typically do this through the Control Panel’s “Programs and Features” or “Add or Remove Programs” section. After uninstalling, restart your computer and then reinstall ScanGear.
When reinstalling ScanGear, you can use either the Setup CD-ROM or download the MP Drivers from the Canon support website.
Note: If the installer was forcibly stopped due to a Windows error, your system might be in an unstable state, preventing proper ScanGear installation. Restarting your computer before reinstalling can resolve this issue and ensure a clean installation process.
By following these troubleshooting steps, you should be able to resolve most common installation problems for your Canon LiDE 25 scanner and successfully install ScanGear. Once the installation is complete, you can start exploring how to use your Canon LiDE 25 for all your scanning needs.
© Canon Inc. 2014
