Many users encounter frustrating issues when setting up their Fujitsu fi-6130 scanners, particularly after the initial installation seems successful. One common problem is the scanner becomingundetectable by Fujitsu’s software after being unplugged and plugged back in, even though other applications can still utilize the device. This article addresses this specific problem and provides troubleshooting steps to resolve it, ensuring your Fujitsu fi-6130 scanner works reliably.
Understanding the Scanner Detection Problem
The user initially installed their Fujitsu fi-6110 (similar to fi-6130 regarding driver and software issues) and successfully used it with Paperstream Capture after installing both ISIS and TWAIN drivers from the official Fujitsu website. However, after disconnecting and reconnecting the scanner, Paperstream Capture and Scandall Pro started displaying a “No scanner found SX03047E” error. Interestingly, applications like Acrobat Pro could still scan from the device, indicating the scanner was at least partially functional and recognized by the operating system at a basic level.
This peculiar situation suggests the issue lies specifically with the Fujitsu software suite’s ability to consistently recognize the scanner after a power cycle or USB disconnection, rather than a complete hardware or driver failure. The user’s observation that pressing the scanner buttons launches Paperstream, which then reports no function assigned, further confirms that there’s a degree of communication happening, but not a full, functional connection for scanning operations within the Fujitsu applications.
Troubleshooting Steps Already Attempted
Before diving into new solutions, it’s important to acknowledge the troubleshooting steps the user has already undertaken. This prevents redundant advice and helps narrow down the potential causes:
- Driver Switching: Attempting to switch between TWAIN and ISIS drivers within the administration tool and back again.
- System Restarts: Restarting the computer multiple times after driver changes and troubleshooting steps.
- USB Port Changes: Trying different USB ports to rule out port-specific issues.
- Driver Reinstallation: Reinstalling the drivers from Fujitsu’s website, which temporarily resolved the issue until the scanner was unplugged again.
- Process Check: Verifying with Process Explorer that no other applications were conflicting with scanner usage, except for
scvhost.exe, a standard Windows process. - BIOS USB Settings: Adjusting BIOS settings related to USB legacy options.
- USB Power Options: Modifying USB power management settings in Windows.
These steps are comprehensive and cover many common causes of scanner detection problems. The fact that none of them provided a permanent solution suggests a more nuanced issue is at play.
Potential Solutions and Further Troubleshooting for Fujitsu fi-6130 Scanner
Given the user’s experience and the error description, here are additional troubleshooting steps and potential solutions to explore for the Fujitsu fi-6130 scanner “not found” issue:
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USB Cable and Connection Integrity:
- Check USB Cable: Ensure you are using a high-quality USB 2.0 cable (as recommended for Fujitsu fi-series scanners) and that it is securely connected to both the scanner and the computer. Try a different USB cable to rule out cable defects.
- Direct USB Connection: Avoid using USB hubs or extension cables initially. Connect the scanner directly to a USB port on the motherboard of your computer to eliminate potential interference or power limitations from hubs.
- USB Port Version: While USB 2.0 is generally recommended, try different USB ports (USB 2.0 and USB 3.0 if available) on your computer to see if a specific port type resolves the issue.
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Scanner Power Supply:
- External Power Adapter: The Fujitsu fi-6130 uses an external power adapter. Verify that the power adapter is correctly connected to the scanner and plugged into a working power outlet.
- Power Adapter Specifications: Ensure the power adapter is the correct one for the Fujitsu fi-6130, providing the specified voltage and amperage. Using an incorrect power adapter can lead to unstable operation.
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Driver and Software Compatibility & Reinstallation (Advanced):
- Clean Driver Uninstall: Instead of a standard uninstall, perform a clean driver uninstall. Use the Fujitsu driver uninstaller if provided, or use a tool like Display Driver Uninstaller (DDU) in safe mode to completely remove all traces of the Fujitsu scanner drivers. After a clean uninstall, restart your computer and then reinstall the latest drivers from the Fujitsu website.
- Specific Driver Versions: While using the latest drivers is generally recommended, in some cases, older driver versions might be more stable with certain systems or software configurations. Check the Fujitsu support forums or older driver archives to see if users have reported better success with specific older driver versions for the fi-6130 or similar models.
- Paperstream Capture Version: Ensure you are using the latest version of Paperstream Capture compatible with your operating system (Windows 10 Pro 2004). Check the Fujitsu website for updates and release notes. Sometimes, software updates address compatibility issues.
- Run as Administrator: Try running Paperstream Capture and Scandall Pro as administrator. Right-click on the application executable (.exe file) and select “Run as administrator.” This can sometimes resolve permission-related issues preventing scanner detection.
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Windows Device Manager Check:
- Device Manager Status: Open Windows Device Manager and look for the Fujitsu fi-6130 scanner under “Imaging devices” or “Other devices.”
- Driver Errors: Check for any yellow exclamation marks or error codes next to the scanner entry. If there are errors, right-click on the scanner, select “Properties,” and check the “Device status” for more details. You might need to update the driver through Device Manager (though reinstalling from Fujitsu is generally preferable).
- Hidden Devices: In Device Manager, go to “View” and select “Show hidden devices.” Sometimes, remnants of previous driver installations can cause conflicts. Look for any grayed-out Fujitsu scanner entries and uninstall them.
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Software Conflicts:
- Conflicting Applications: Although Process Explorer didn’t reveal obvious conflicts, temporarily disable or uninstall any recently installed software, especially other imaging applications, OCR software, or virtual USB port drivers, to rule out potential software conflicts.
- Antivirus/Firewall Interference: Temporarily disable your antivirus and firewall software to see if they are interfering with scanner detection. If this resolves the issue, configure exceptions in your antivirus/firewall for Paperstream Capture and Scandall Pro.
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Windows USB Troubleshooting:
- USB Root Hub Power Management: In Device Manager, expand “Universal Serial Bus controllers,” right-click on each “USB Root Hub” or “Generic USB Hub,” go to “Properties,” “Power Management,” and uncheck “Allow the computer to turn off this device to save power.” This prevents Windows from cutting power to USB ports, which can sometimes cause devices to disconnect unexpectedly.
- USB Selective Suspend: Search for “Edit power plan” in the Windows search bar, click on “Change advanced power settings,” expand “USB settings,” and set “USB selective suspend setting” to “Disabled.”
Seeking Further Assistance
If you have tried all these troubleshooting steps and the Fujitsu fi-6130 scanner is still not consistently detected by Fujitsu’s software after being unplugged, consider the following:
- Fujitsu Support: Contact Fujitsu’s technical support directly. Provide them with detailed information about your system (operating system version, scanner model, driver versions, troubleshooting steps already taken) and the error message. They may have specific solutions or known issues related to your configuration.
- Online Forums and Communities: Search and post on relevant online forums and communities dedicated to Fujitsu scanners or document imaging. Other users may have encountered similar problems and found solutions specific to the Fujitsu fi-6130 or related models.
By systematically working through these troubleshooting steps, you should be able to identify and resolve the “scanner not found” issue with your Fujitsu fi-6130 and ensure reliable scanner operation with Fujitsu’s software.
