When you rely on a Canon scanner for your daily tasks, whether at home or in your business in Chennai, knowing how to access customer care and understanding your warranty is crucial. This guide provides you with information on finding the Canon Scanner Customer Care Number In Chennai and clarifies the details of Canon’s extended warranty for your peace of mind.
Reaching Canon Scanner Customer Care in Chennai
Encountering issues with your Canon scanner can be frustrating. Fortunately, Canon provides customer care services in Chennai to assist you. Here’s how you can find the right contact information:
- Official Canon India Website: The most reliable source is the official Canon India website. Navigate to their “Support” or “Contact Us” section. Look for options specific to “Scanners” and then search for service center or customer care details in Chennai. They often have a service center locator tool.
- Canon India Customer Care Portal: Canon India likely has a dedicated customer care portal online. Search for “Canon India customer care portal” to find it. Here, you can usually find FAQs, troubleshooting guides, and contact details, potentially including phone numbers and addresses for Chennai service centers.
- Authorized Service Centers in Chennai: Canon operates through authorized service providers (CASP) and authorized service centers (CASC). Identifying a local CASP or CASC in Chennai is a good way to get direct support. The Canon India website should list these authorized centers. A quick online search for “Canon authorized service center Chennai” can also yield results.
- Check Your Product Documentation: Your Canon scanner’s packaging or included documentation might contain regional customer care numbers or Chennai-specific contact information.
Keep in mind that the specific customer care number might vary depending on the type of scanner you own (e.g., document scanner, check reader scanner) and the nature of your query (technical support, warranty claim, general inquiry).
Understanding Canon Scanner Extended Warranty
Beyond reaching customer care, understanding your Canon scanner’s warranty, especially an extended warranty, is vital. Canon offers extended warranties to provide continued support after the standard warranty expires. Here’s a breakdown of what you need to know based on Canon’s extended warranty terms:
What is an Extended Warranty?
An extended warranty is essentially an extension of your scanner’s original warranty. It kicks in after the standard warranty period ends, offering coverage for an additional period, typically one or two years, depending on what you choose. You purchase this extended warranty before your standard warranty expires.
Extended Warranty Period Options
Canon usually offers extended warranties for either one year or two years. The duration you choose will affect the cost. This extended period starts immediately after your scanner’s original warranty ends.
Types of Extended Warranty: Onsite vs. Carry-In
The type of extended warranty service you receive can depend on your location in relation to authorized Canon service centers in Chennai:
- Onsite Warranty: If your location is within the municipal limits of a Canon Authorized Service Provider (CASP) or Canon Authorized Service Centre (CASC) in Chennai, you are likely eligible for onsite warranty service. This means a technician will come to your location to service the scanner.
- Carry-In Warranty: If your location is outside the municipal limits of the nearest CASP/CASC, your warranty will likely be a carry-in warranty. In this case, you would need to bring your scanner to the nearest authorized service center for diagnosis and repair at your own expense.
It’s important to confirm which type of warranty applies to you when purchasing an extended warranty, especially if you are located in or around Chennai.
Products Eligible for Extended Warranty
Extended warranties are generally available for Canon document scanners and check reader scanners sold in India through authorized channels. To be eligible:
- Your scanner must already be covered under the original standard warranty.
- For an additional extended warranty (extending coverage beyond a previous extended warranty), the scanner must still be covered by the initial extended warranty and not be declared “End of Life” or “End of Service” by Canon India.
Key Terms of the Extended Warranty
-
Manufacturing Defects: The extended warranty primarily covers defects in manufacturing or workmanship.
-
Exclusions: It’s important to note what’s not covered. Typically, extended warranties do not cover:
- Accessories like plastic parts, covers, power adapters.
- Consumable parts such as rollers, maintenance kits, separation pads, etc. (these vary by model).
- Replacement of the entire scanner.
- Functionality issues not related to manufacturing defects.
- Damage caused by external factors like acts of God, fire, water damage, electrical issues, moisture, fungus.
- Malfunctions due to using the scanner with non-compatible accessories or if Canon determines there’s no fault with the scanner itself.
-
Repair or Replacement of Parts: During the extended warranty period, Canon service centers will repair or replace defective parts to fix scanner problems. Canon may use re-engineered parts that are equivalent to new parts. Replaced parts become Canon’s property.
-
Warranty Continuity: If repairs or part replacements are made under the extended warranty, the warranty continues only for the remaining period of your chosen extended warranty term.
When Your Extended Warranty Becomes Void
Besides the standard warranty terms and exclusions, your extended warranty can become invalid in situations like:
- Physical damage to the scanner.
- Unauthorized modifications, repairs, or disassembly by anyone not authorized by Canon India.
- Operation or maintenance not following Canon’s user manual recommendations.
- Removal, damage, or tampering with the scanner’s model or serial number sticker.
- Damage from unauthorized modifications, repairs, or use of non-Canon consumables/accessories.
- Malfunctions due to exposure to dirt, sand, water, fire, or shock.
- Issues from improper storage (temperature, humidity, mothballs, battery leakage).
Limitations of Liability
- Canon’s liability under the extended warranty is limited to the scanner’s price or the cost of repair/replacement, whichever is lower.
- Canon is not liable for indirect damages like lost profits, business interruption, data loss, lost revenue, or consequential damages due to scanner malfunction.
- Claims from third parties are not covered.
- Damage resulting from not following the user manual is not covered.
Customer Responsibilities
- Product Registration: You (or the authorized service provider) are responsible for registering the scanner for the extended warranty as per Canon’s instructions. Canon is not obligated to provide service if the scanner isn’t registered.
- Remote Problem Solving: Cooperate with Canon to resolve issues remotely, such as running diagnostics or providing information as requested.
- Consumables for Service: Ensure service personnel have necessary consumables during service.
- Data Backup: You are responsible for securing confidential information and backing up data, as data loss may occur during service.
Maximum Usage
If your scanner is used beyond its specified maximum usage rate or duty cycle, service may be provided at extra charges based on Canon’s standard service rates.
Governing Law and Jurisdiction
The extended warranty agreement is governed by Indian law, and any disputes are subject to the exclusive jurisdiction of the courts in Delhi.
Entire Agreement
The extended warranty terms constitute the complete agreement between Canon India (CIPL) and the customer, superseding any prior communications.
By understanding your Canon scanner’s extended warranty and knowing how to find the customer care number in Chennai, you can ensure smooth operation and support for your device. Always refer to your specific warranty documentation for the most accurate and detailed information.
