Encountering problems connecting your Blue Point Car Scanner Eecr2 to a Windows 10 PC can be frustrating, especially when you’re trying to access valuable diagnostic data. Many users of the Blue-Point Microscan III (EESC720), also known as the Blue Point Car Scanner EECR2, have reported a common issue: the dreaded “USB device not recognized” error. This article aims to guide you through troubleshooting steps to resolve this connection problem and get your scanner communicating with your computer seamlessly.
Understanding the USB Device Not Recognized Error
The “USB device not recognized” error in Windows 10 typically indicates a communication breakdown between your computer and the connected USB device – in this case, your Blue Point Car Scanner EECR2. This issue can stem from various factors, including driver problems, software conflicts, incorrect scanner configuration, or even hardware malfunctions.
Initial Troubleshooting Steps for Your Blue Point Car Scanner EECR2
Before diving into more complex solutions, let’s cover some basic checks that can often resolve USB connection issues with your Blue Point Car Scanner EECR2:
- Check USB Ports: Windows 10 PCs usually come equipped with both USB 2.0 and USB 3.0 ports. Try connecting your Blue Point Car Scanner EECR2 to different USB ports, including both USB 2.0 and 3.0, to rule out a port-specific issue. Sometimes, compatibility issues can arise with certain USB port types.
- Restart Your Computer and Scanner: A simple restart of both your Windows 10 PC and your Blue Point Car Scanner EECR2 can often clear temporary glitches that might be causing the connection problem. Power down both devices completely, wait for a few moments, and then power them back on before attempting the USB connection again.
- USB Cable Inspection: Ensure that the USB cable you are using to connect your Blue Point Car Scanner EECR2 to your PC is in good condition. Check for any visible damage, such as fraying or kinks. Try using a different USB cable to eliminate the possibility of a faulty cable being the culprit.
- ShopStream Connect Software: The ShopStream Connect software is crucial for establishing communication between your Blue Point Car Scanner EECR2 and your Windows PC. Verify that you have installed the latest version of ShopStream Connect from the official Blue-Point website. If you have an older version installed, uninstall it completely before downloading and installing the newest version.
Configuring Your Blue Point Car Scanner EECR2 for USB Connection
The Blue Point Microscan III (EESC720) offers different USB connection modes. Incorrect configuration can prevent your Windows 10 PC from recognizing the device. Here’s how to check and configure the USB connection mode on your scanner:
- Power on your Blue Point Car Scanner EECR2 and connect it to your Windows 10 PC via USB.
- Observe the Scanner Screen: When connected via USB, your scanner should display a screen with icons related to USB connection options.
- Identify Connection Mode Icons: Typically, you will see icons representing options like “Mass Storage Mode,” “USB Connection Mode,” and possibly a “Settings” icon. The exact icons and wording may vary slightly depending on your scanner’s firmware version, but common icons are usually displayed.
- Select USB Connection Mode: Look for an icon or menu option that explicitly refers to “USB Connection Mode” or similar. Selecting this mode is usually necessary for the ShopStream Connect software to recognize your Blue Point Car Scanner EECR2. In the original user’s description, the middle icon with the message “Do Not Power Down” might be the relevant option to try.
- Navigate Settings Menu (If Necessary): If you see a “Settings” icon, explore the submenus. There might be USB configuration options within the settings menu. However, based on the original user’s description, direct USB mode selection from the main USB connection screen is more likely.
If you are unsure about the correct USB connection mode, consult the user manual for your specific Blue Point Car Scanner EECR2 or Microscan III (EESC720) model. The manual should provide detailed instructions on USB connectivity and mode selection.
Advanced Troubleshooting Steps for USB Recognition Issues
If the basic steps and scanner configuration adjustments do not resolve the “USB device not recognized” error, consider these more advanced troubleshooting techniques:
- Windows Device Manager Check:
- Open Device Manager in Windows 10 (search for “Device Manager” in the Windows search bar).
- Look for any “Unknown device” entries or devices with yellow exclamation marks under categories like “Other devices” or “Universal Serial Bus controllers” when your Blue Point Car Scanner EECR2 is connected.
- If you find an unknown device, right-click on it and select “Update driver.” Choose “Search automatically for updated driver software.” Windows might be able to find a generic driver that allows basic communication. If this doesn’t work, you may need to manually point Windows to the ShopStream Connect driver files (if they are provided separately).
- Reinstall ShopStream Connect and Drivers: Completely uninstall ShopStream Connect from your Windows 10 PC. Ensure you remove all associated files and folders. Then, download the latest version of ShopStream Connect and reinstall it. During installation, pay close attention to any prompts related to driver installation and ensure that all necessary drivers are installed correctly.
- Firewall and Antivirus Interference: In some cases, firewall or antivirus software might interfere with the USB communication. Temporarily disable your firewall and antivirus software to see if this resolves the issue. If it does, you’ll need to configure exceptions in your security software to allow communication with the Blue Point Car Scanner EECR2 and ShopStream Connect.
- USB Driver Conflicts: It’s possible that other USB devices or drivers on your system are conflicting with the Blue Point Car Scanner EECR2. You can try uninstalling recently installed USB device drivers or performing a clean boot of Windows to minimize software conflicts and see if the scanner is recognized.
Seeking Further Support
If you have exhausted all troubleshooting steps and are still unable to connect your Blue Point Car Scanner EECR2 to your Windows 10 PC, it’s advisable to seek professional support. Contact Blue-Point customer support or the retailer from whom you purchased the scanner. They may offer specific troubleshooting advice for your model or guide you through the process of obtaining repair or replacement if necessary.
By systematically following these troubleshooting steps, you should be able to identify and resolve the USB connection issues with your Blue Point Car Scanner EECR2 and successfully connect it to your Windows 10 computer for diagnostic purposes.
