Getting the most out of your Avision scanner requires understanding its functionalities and knowing how to address common issues. This guide provides troubleshooting steps for frequent problems and directs you to Avision scanner customer care for further assistance.
Common Avision Scanner Issues and Solutions
Several issues can arise when using an Avision scanner. Here’s a breakdown of common problems and their potential solutions:
Paper Jams
Paper jams are a frequent occurrence with scanners. To clear a paper jam in your Avision scanner:
- Open the Feeder Cover: Press the ADF (Automatic Document Feeder) Release button to open the feeder cover.
- Remove the Paper: Carefully pull the jammed paper out of the feed tray. Avoid tearing the paper, as fragments can remain inside and cause further jams.
- Close the Cover: Securely close the feeder cover. Your scanner should now be ready for use. If the jam persists, consult your user manual or contact Avision scanner customer care.
Scanner Buttons Not Working
If the buttons on your Avision scanner are unresponsive, try these steps:
- Verify Button Manager Installation: Ensure that the Avision Button Manager software is installed on your computer. This software enables the functionality of the scanner buttons. You can usually download this software from the Avision website.
- Contact Customer Service: If the Button Manager is installed and the software functions correctly on your computer, but the scanner buttons remain unresponsive, contact Avision scanner customer care for assistance. A technician can help diagnose the issue.
Overlapping Documents
Overlapping documents during feeding can indicate a problem with the scanner’s mechanism.
- Check Roller and Pad Condition: Inspect the feeding roller and separation pad for wear and tear. Replace them if necessary. These parts are crucial for proper document separation.
- Clean the Roller and Pad: Clean the feeding roller and separation pad using a soft, lint-free cloth lightly dampened with isopropyl alcohol (95%). Dust and debris can cause feeding issues.
- Contact Distributor/Dealer: If the problem persists after cleaning and inspection, contact the authorized Avision distributor or dealer from whom you purchased the scanner.
Vertical Streaks on Images
Vertical streaks on scanned images often indicate a dirty scanner glass.
- Clean the Scanner Glass: Open the feed tray and the ADF cover. Clean the glass surface, including the white area, with a soft, lint-free cloth and isopropyl alcohol (95%). Also, clean the separation pad and rollers. Refer to your user manual for detailed cleaning instructions. A clean scanning surface is essential for clear images.
Note: Always use isopropyl alcohol (95%) for cleaning and avoid harsh chemicals or abrasive materials that can damage the scanner.
Contacting Avision Scanner Customer Care
Before contacting Avision support, gather the following information:
- Scanner Serial and Revision Number: Located on the bottom or side of the scanner.
- Hardware Configuration: Details about your computer, including CPU, RAM, free disk space, display card, and interface card.
- Scanning Software Name and Version: The specific scanning software you are using and its version number.
- Scanner Driver Version: The version of the driver installed for your Avision scanner.
Having this information ready will help expedite the troubleshooting process. Avision scanner customer care can provide expert assistance and resolve any remaining issues you may encounter. Refer to the Avision website for contact information specific to your region.
