For those in the market for a professional car diagnostic tool, it’s crucial to consider real-world user experiences. This review delves into the frustrations encountered with the Autologic Drive ES, a scanner that promised high performance and subscription-free functionality, yet allegedly falls short on both fronts according to one user’s account.
The user, a paying customer of the Autologic Drive ES, reports recurring issues with their device being inexplicably disabled, or “bricked.” While acknowledging that factory diagnostic tools might be preferable for some, the user highlights the significant investment made in the Autologic system, based on the initial understanding that a monthly subscription would not be mandatory for basic operation. However, contrary to the initial agreement at the time of purchase, the user describes a pattern of the tool becoming unusable every few months, requiring intervention from Autologic to reactivate it.
Each instance of the Drive ES being bricked necessitates contacting Autologic, engaging in disputes, and arguing against what the user perceives as a “ransom” situation – where a fully purchased tool is held hostage unless additional fees are paid. In the most recent event, despite past instances where Autologic had reactivated the tool as a “courtesy,” the user was informed that reactivation would now be contingent upon subscribing to their service.
Previously, a representative from OPUS IVS/Autologic intervened, resolving a similar situation by reactivating the tool and promising further training. However, the promised follow-up and training never materialized, despite the user’s attempts to re-establish contact.
While the user fortunately has access to alternative diagnostic equipment, the core complaint remains: the Autologic Drive ES, given its premium price point, has not met expectations in terms of reliability and service. The user explicitly states that they would not have purchased the Drive ES had they been aware of the potential for forced subscriptions and the lack of consistent customer support, especially when programming and tech support are not consistently needed.
This account paints a picture of a company that, in this user’s experience, fails to deliver on its promises regarding both product performance and customer service. For potential buyers of the Autologic Car Scanner, this experience serves as a cautionary tale, highlighting the importance of thoroughly investigating post-purchase obligations and support reliability before investing in such a tool.
