Cogent is known for its commitment to customer satisfaction, offering 24/7 support worldwide. While this article focuses on general Cogent customer care, if you are experiencing issues with a Cogent fingerprint scanner, this information will help you connect with the appropriate support team. To expedite your request, have your Customer Account Number or Order Number ready.
Finding Your Regional Cogent Customer Support
Cogent’s global presence ensures efficient support for its diverse clientele. Use the following directory to find contact information for your region. Remember to include your Account or Order Number in the subject line of any emails.
North America
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United States:
- Hotline: 1-877-7-COGENT (877-726-4368) or 1-202-295-4368
- Fax: 1-202-461-3245
- Email: [email protected]
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Canada:
- Hotline: 1-877-7-COGENT (877-726-4368) or 1-202-295-4368
- Fax: 1-202-461-3245
- Email: [email protected]
- For Canada-specific complaints, visit Cogent’s Canada Complaints Page.
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Mexico:
- Hotline: 01-800-681-9553 or +52 55 4169 7175
- Fax: +34 91 102 2509
- Email: [email protected]
Central and South America
- Latin America (General): For Argentina, Brazil, Chile, Colombia, Costa Rica, and Peru.
- Email: [email protected]
- Specific country hotlines are listed on Cogent’s website.
Africa
- South Africa:
- Hotline: +27 10 500 2495
- Email: [email protected]
Asia-Pacific
- Asia-Pacific (General): For Australia, Hong Kong, Korea, New Zealand, Singapore, Taiwan, and Tokyo.
- Email: [email protected]
- Specific country hotlines and fax numbers are available on Cogent’s website.
- For Australia-specific complaints, visit Cogent’s Australia Complaints Page.
Europe
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Europe (General): For all countries except those listed separately below.
- Hotline: +49 69 2998 9696
- Fax: +49 69 2998 9666
- Email: [email protected]
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United Kingdom:
- Hotline: +44 800 877 8005
- Fax: +49 69 2998 9666
- Email: [email protected]
- For UK-specific complaints, visit Cogent’s UK Complaints Page.
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France / Benelux:
- Hotline: +33 1 49 03 1818
- Fax: +33 1 49 03 1803
- Email: [email protected]
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Spain / Portugal / Italy / Croatia / Slovenia / Bulgaria:
- Hotline: +34 91 102 2501
- Fax: +34 91 102 2509
- Email: [email protected]
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Hungary:
- Hotline: 06800 18854
- Fax: +49 69 2998 9666
- Email: [email protected]
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Montenegro:
- Hotline: +382 (0) 20 510 597
- Fax: +49 69 2998 9666
- Email: [email protected]
Monitoring Cogent Network Performance
For information on current network status, visit status.cogentco.com. This site can help you troubleshoot connectivity problems that might be affecting your Cogent fingerprint scanner.
